Spektr Technology LLC ("Spektr," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our websites, use our software products, applications, platforms, hardware devices, or otherwise interact with our services.
This Privacy Policy applies to all Spektr products and services, including but not limited to Trakr, Handoff, Entr, Fixr, Scribl, Lynke, and related offerings.
1. Information We Collect
We may collect the following categories of information:
Information Provided by You
- Name
- Organization name
- Job title
- Email address
- Telephone number
- Mailing address
- Billing information
- Account credentials
- Support requests
- User-generated content
Information Collected Automatically
- IP address
- Browser type
- Device information
- Operating system
- Usage information
- Log data
- Referring websites
- Session information
- Diagnostic information
Customer Data
When Customers use the Services, we may process Customer Data submitted by or on behalf of Customers. Customer Data remains owned by the Customer and is processed in accordance with our agreements with the Customer.
2. How We Use Information
We may use information to:
- Provide and operate Services
- Create and manage accounts
- Process transactions
- Provide support
- Respond to inquiries
- Improve Services
- Monitor performance and security
- Develop new features
- Communicate with Customers
- Comply with legal obligations
- Enforce agreements
4. Service Providers
We may utilize third-party providers including:
- Amazon Web Services (AWS)
- Supabase
- Stripe
- Email delivery providers
- Analytics providers
- Customer support providers
These providers are authorized to access information only as necessary to perform services on our behalf.
5. Data Retention
We retain information for as long as necessary to:
- Provide Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
For non-HIPAA Customers, Customer Data may be retained for up to sixty (60) days following termination of Services unless otherwise required by law or agreement.
Healthcare and HIPAA-regulated information shall be retained according to applicable agreements and legal requirements.
6. Security
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect information.
Security measures may include:
- Encryption in transit
- Encryption at rest where technically feasible
- Access controls
- Audit logging
- Backup procedures
- Authentication controls
- Multi-factor authentication support
No method of transmission or storage is completely secure and we cannot guarantee absolute security.
7. Healthcare Information
Where applicable, Protected Health Information ("PHI") is handled in accordance with applicable Business Associate Agreements and applicable law.
Customers remain responsible for determining whether HIPAA applies to their use of the Services.
8. Cookies and Similar Technologies
Our websites and applications may use cookies, local storage, pixels, and similar technologies to:
- Maintain sessions
- Improve functionality
- Analyze usage
- Enhance user experience
Users may control cookie settings through their browser preferences.
9. Your Rights
Depending on applicable law, individuals may have rights to:
- Access personal information
- Correct personal information
- Delete personal information
- Restrict processing
- Object to processing
- Request portability of personal information
Requests may be submitted to: privacy@spektrtechnology.com
10. Children's Privacy
Our Services are not directed toward children under thirteen (13) years of age and we do not knowingly collect personal information from children under thirteen.
11. International Users
Our Services are operated from the United States.
By using the Services, users consent to the transfer, storage, and processing of information within the United States.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on our website and become effective upon posting unless otherwise specified.
13. Contact Information
© 2026 Spektr Technology LLC · 10535 Caddy Lane, Caledonia, Wisconsin 53108